Return Policy

RETURNS

Our policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.

Some types of goods are non-returnable. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. Likewise, we do not accept returns for intimate or sanitary products, hazardous materials, or flammable liquids or gases.

Other non-returnable items include:

Gift cards
Downloadable software products
Certain health and personal care items

To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.

In certain cases, only partial refunds may be granted (if applicable):

Books with obvious signs of use
CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
Any item not in its original condition, damaged, or missing parts for reasons not due to our error
Any item returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you whether your refund is approved or rejected.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few days.

Late or Missing Refunds (if applicable)

If you have not received a refund yet, first check your bank account again.
Then, contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and still have not received your refund, please contact us at: orthovitalsav@gmail.com.

Sale & Discounted Items (if applicable)

Only regular-priced items are refundable. Unfortunately, sale or promotional items cannot be refunded.

Exchanges (if applicable)

We only replace items that are defective or damaged. If you need to exchange it for the same item, send us an email at orthovitalsav@gmail.com and send your item to:

RM 03, 24/F, HO KING COMM CTR, 2-16 FAYUEN ST, MONG KOK, HK, HK, 000000, Hong Kong, HK, 000000, China SAR.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver, and they will be notified of your return.

Shipping

To return your product, you should mail it to:

RM 03, 24/F, HO KING COMM CTR, 2-16 FAYUEN ST, MONG KOK, HK, HK, 000000, Hong Kong, HK, 000000, China SAR.

The shipping costs for returning your item are your responsibility. They are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item worth more than €75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

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